Your support queue, finally working like a system.
Order resolution
Order #4821 · Shipping question
PhilDesk connects every customer message to the order, policy and product context behind it — then drafts or sends the next right reply within the boundaries you choose.
Order #4821
Where is my package?
I found order #4821. It is in transit, and the carrier posted a new scan today. I’ll keep this request open so you can reply if anything changes.
The operating layer
One place for the full support decision.
Shopify context
Orders, products and trackingPolicy control
Returns, refunds and escalationHuman judgment
Take over without losing contextContinuous coverage
Email and live chat workflowsThe answer is only as good as what it checks.
PhilDesk makes the path from customer question to support action visible. Your team can see the context used, the rule applied and the point where human judgment takes over.
Decision record
Shipping-status request
Confidence comes from
Verify
Match the customer and order before forming an answer.
Apply
Check the relevant support rule and permitted action.
Route
Send, save as a draft or escalate with the reason attached.
Support work, connected end to end.
Each workflow uses the same customer history and store context, so your team does not have to rebuild the story every time the channel changes.
Respond
An email agent that works from facts.
PhilDesk reads the message, pulls the relevant order and product context, then drafts in the voice and limits you set.
Resolve
Returns stay inside your policy.
Eligible requests can move forward automatically. Exceptions are held for review with the reason made clear.
Meet
Live chat without losing the thread.
Customers get immediate product and order help on-site, while your team can take over with the full conversation attached.
Improve
See where support actually needs attention.
Follow conversation volume, response time, satisfaction and deflection from the same workspace that handles the queue.
Start controlled. Automate with confidence.
PhilDesk is designed to earn trust through visible decisions, not ask for blind faith on day one.
Connect the sources
Link your support mailbox and Shopify store. PhilDesk syncs the context it needs without changing how customers reach you.
Define the boundaries
Set tone, refund limits, return rules and escalation triggers. Those instructions govern every automated action.
Review, then expand
Start with drafts, watch the decision trail and move repeatable cases to automatic replies when you are comfortable.
A clear plan for every support volume.
Start with a one-month trial without a credit card. Plan names, limits and prices match the plans available inside PhilDesk.
Free
For getting started
Pro
For growing businesses
Enterprise
For high-volume stores
Does PhilDesk work with my Shopify store?
Yes. Connect your Shopify store and support mailbox, then configure the rules that should guide replies and actions.
What if the AI gets something wrong?
You set hard limits for refunds, discounts and escalation. Anything outside those limits is held as a draft for approval instead of being sent automatically.
Can I take over a conversation?
At any time. Your team can step into live chat or the inbox with the order, customer and prior-message context already attached.
Do I need to train the AI myself?
PhilDesk uses your synced products and policies, and can learn from the support material you connect. You stay in control of tone and operating rules.
What happens after the free trial?
The one-month trial does not require a credit card. Afterward, choose the plan that matches your volume; you can upgrade, downgrade or cancel.
How is customer data handled?
Credentials are encrypted and customer data is not sold. Our Privacy Policy explains what is collected, why it is used and the choices available to you.
Give every support decision the context it deserves.
Connect your store and mailbox, define your boundaries, and start with a free one-month trial.
Build your support system