AI support agents for Shopify stores
PhilDesk reads every email, pulls the order, and replies in your voice — inside the refund rules you set. Live chat included.
Free 1-month trial · No credit card required · Cancel anytime
Where's my order #4821? It's been a few days...
Can I exchange this for a size L instead?
Refund approved — thank you so much!
This one needs a human — escalating for you.
Reliable AI, not blind automation
PhilDesk turns the support work you already do into a clear, dependable decision flow your team can trust.
Assistant decision trail
A transparent path from question to resolution
I found order #4821. It’s in transit and the latest carrier scan was updated today. I’ll keep this conversation open in case you need anything else.
Order lookup
Complete
Store policy
Applied
Human handoff
Ready
The assistant checks your synced products, policies, and order data instead of guessing.
Return rules, escalation triggers, tone, and approval limits stay in control of every reply.
Complex or sensitive cases become a complete ticket with the customer context attached.
Features
Built specifically for Shopify stores that live and die by response time.
Reads every message, drafts on-brand replies, and never breaks the refund or return rules you set.
Pulls the order, tracking and product details automatically — no tab-switching to look anything up.
Approved instantly inside the limits you set. Anything outside them waits for your review.
Instant on-site answers with product cards, plus one-click human takeover whenever you want it.
Conversation volume, satisfaction, response time and deflection rate — all in one dashboard.
Connect your mailbox and Shopify store, paste one script tag for chat, and you're done.
How it works
Link your support inbox and Shopify store — takes minutes, no developer needed.
Tone, refund limits, return rules, escalation triggers. Set them once — the AI never breaks them.
Simple cases get answered instantly. Everything else becomes a draft waiting on your one-click approval.
Pricing
Why pay enterprise rates? Get the same quality at a fraction of the cost.
FAQ
Yes — connect any Shopify store and your support mailbox in minutes. No developer required.
You set hard limits — max refund percentage, discount caps, escalation triggers. Anything outside them is held as a draft for your approval, never sent automatically.
Any time. Jump into live chat or the inbox and take over instantly — the AI steps aside.
It learns your products, policies and writing style automatically from your store and your sent emails.
Your 1-month trial needs no credit card. Afterwards, pick the plan that matches your volume — upgrade, downgrade or cancel any time.
Credentials are encrypted and your data is never sold. See our Privacy Policy for details.
Join Shopify store owners already answering every customer in seconds, not hours.
Get Started for Free